Haywire At Trace Quarter
Welcome to Haywire at Trace Quarter
We are excited to have you as a Haywire customer! To ensure the best internet experience possible, please read the details below regarding the specific equipment and features for your property.
The Basics
Billing
The fee for Haywire internet is billed through through the leasing office. You will not receive an individual bill from Haywire.
Cancellation
When you know you move out date, simply fill out the cancellation form to schedule your service termination.
Speeds
Our blazing fast fiber-optic internet offers plans up to gigabit class speeds (Wi-Fi speeds may vary). For detailed information about speeds, see Speed Tests.
Current service plans and pricing can be viewed on the Haywire Sign-Up page.
Connecting to the Wi-Fi
Network Name And Password
Haywire centrally manages the Wi-Fi in your building. Each apartment has its own Wi-Fi access point and wireless network. When Haywire activates your account, they will text you your Wi-Fi network name and password. Additionally, your Wi-Fi network name and password can be found in the customer portal.
Changing The Wi-Fi Settings
Haywire Wi-Fi access points are centrally managed, so there is not a customer login to manage the settings, such as the Wi-Fi name and password. If you would like the Wi-Fi network name or password changed, just let us know the new name and password (must be at least 8 characters) and we will make that change. If you are more of a do-it-yourself person, you are welcome to use your own Wi-Fi enabled router (or access point) and plug it into the ethernet ports on the bottom of Haywire access point (or other ethernet port in your apartment). If you decide to go that route, just let us know and we will disable our Wi-Fi to prevent any interference issues.
Equipment In Your Apartment
This is your Wi-Fi access point that allows your wireless devices to connect to the internet. It is attached to your wall and cannot be removed. On the bottom of the access point are 3 ethernet ports for connecting any devices using an ethernet cable.
This is your Haywire fiber-optic ONT. It is located in on the wall in your laundry closet.
How To Restart Your Equipment
As an initial step to resolve a service outage, a restart of your Haywire Internet equipment is recommended. The steps below should be followed to restart all of the Internet equipment in your Apartment.
1. Locate your breaker panel in your apartment.
2. Check the labels on the door for #18 and #20 on the bottom right.
4. Flip the breaker switches off and back on. This should also cycle the power in your laundry room.
5. Wait 3 minutes for the Haywire equipment to start.
